captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Apple may provide or recommend responses as a possible solution based on the information From the control centers main screen, open the Apple TV remote app on your iPhone. I have a clear view of the IR receiver, and have only had this problem with this specific TV. -For example: When the macOS updated from Catalina to Big Sur most HP printers stopped connecting and working with Mac computers until they received the update from their manufacturer. I simply restarted the Apple TV remote. User profile for user: Switch on your TV and keep the Remote app open on your device. I also want to note that the mute and unmute function on the ATV4K remote works as well. omissions and conduct of any third parties in connection with or related to your use of the site. Guys, thanks, but it is not necessary to repeat what has already been said :-) The first response actually answers my question, but it does not mean that I can't have additional questions. That is unusual. Frustratingly, the Apple TV Remote's volume will just randomly stop working sometimes. If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. last night my Apple TV did an automatic update to tvOS 14.7 . Volume control uses HDMI-CEC. -We would recommend disconnecting the receiver from your TV and unplugging its power, then reconnecting and setting up as new to see if that resolves. Press and hold the TV/ Control clear button and the Volume down button simultaneously at the same time. Both EasyShare and EasyShare remote are active on the TV. Turn on HDMI ARC or eARC. Re-pairing also resulted in another problem: The menu option for controlling the tv is now greyed out (so Ive had to dig up the tv remote :( ) Join the only free daily newsletter that reveals new things you can do with your iPhone in just a minute a day. Hold it down for at least 5 to 10 seconds or until the status light of your Apple TV turns off and on again. That hardware is not capable of sending IR and thus it can only work with HDMI CEC. Refunds. ask a new question. HDMI-CEC is working for other functions, including turning on/off the Samsung TV when I wake/sleep Apple TV, so not sure why volume control isn't working. This Apple TV Remote Locator Case is worth a look. greatvovan, User profile for user: In some cases, when a product updates, the other product that it connects to also has to be updated (in some cases not all). With Jamf Now, one person can do in a day what a small team of people could do in a week. Jun 1, 2022 1:29 AM in response to baeda_. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. Release the buttons and wait ten seconds. Next, press and hold the Volume Down button until the progress fills up. once the remote wakes up the Apple TV it will then allow the connected TV to also turn on and switch to the appropriate input). I can't recall ever seeing a posting here about intermittent volume control issues that didn't involve Samsung "Anynet+" (aka Samsung's brand name for CEC). For quick reference: Apr 6, 2022 4:23 PM in response to bgmeek. I really dont like Samsung and I tend to blame them first, but as I kept my soundbar from going online and updating the issue has to be on the Apple side. A forum where Apple customers help each other with their products. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls won't work. The volume +- control on my Apple TV remote is not working recently. However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. 1-800-MY-APPLE, or, manually program your Siri Remote or Apple TV Remote for volume control, Sales and tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). ask a new question. This is just with watching something on the apple tv. If your remote is paired but the volume control still isn't working, try restarting your Apple TV. If the issue occurs during this sound test, visit our Support Center to request service. Alternatively, if you have an iPhone and iOS 11 or later, you can utilize the Apple TV 4k app for Apple TV 4th Generation or later. Until then, the products no longer communicate effectively. I recently got the LG C1 TV and I can't connect my Apple TV remote to control tv settings, such as volume. If you have an Apple TV 4th generation, go to Settings>System>Reset; and for an Apple TV 3rd generation, go to Settings>General>Reset. Press and hold the TV/Control Center button and the Volume Down button at the same time. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. If you have the 2nd gen Siri Remote (silver with round directional control), press and hold the volume up button and the back button ("<") for five seconds. To reset the volume, go to Settings>System>Reset. I've tried them all in varying combinations with no luck. A forum where Apple customers help each other with their products. Good luck, and happy watching! Still it has been working for months until there was a tvOS update. I have the same setup and the same problem. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. I got the exact same issue with the Samsung Q900A Soundbar and the Samsung Q95A TV. omissions and conduct of any third parties in connection with or related to your use of the site. I am able to increase the volume on my sound bar using the ATV4K remote, and with my iPhone via the remote app, but I am unable to decrease the volume. Tap Add Apple TV. At the same time, press and hold the TV button and the Volume Downbutton for about five seconds. Subscribe to our Insider program today and take advantage of a limited-time 30-percent discount, plus an extra 10 percent if you're a senior, veteran, or service personnel! PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. I can't control the volume via my iPhone's volume buttons while it works well with the physical remote. Also keep myself away from troubles as I age. User profile for user: Brand names used in our stories are trademarks of respective companies. Unplug the HDMI cable at both ends, and plug it back in firmly. The Samsung TV and a Samsung sound bar, and the Apple TV remote apparently "learned" the sound bar device, but the volume controls on the Apple TV remote will not work. The Apple TV 4G has an infrared (IR) sensor that may be used with the original Apple TV remote. If Your Apple TV remote Volume Control is Still not Functioning Correctly, use the following steps to solve the audio issue. rkaufmann87, User profile for user: Was all working fine before tvOS 16.0. When there are no results, you can also . Apple TV Volume Is Not Working: The TV/Control Center button and the Volume Down button have to be pressed at the same time. call I have unplugged both devices overnight as well and nothing has changed . First off, check the TV volume control to ensure that the volume is set to the lowest or in mute mode. Fortunately, we know exactly how to fix it and will walk you through the steps below. If you still need help,contact Apple Support. Increase Low Call Volume; Apple TV Remote has separate volume button control for the TV's volume. A forum where Apple customers help each other with their products. I have turned on the CEC control which allowed me to turn off the tv with the apple remote but cannot change volume. Mine is exactly as you outlined above. Ive updated firmware on my Apple TV, sound bar, and television. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. The rest of the buttons work. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. I have tried learning a new remote in Apple TV settings but still no luck. To begin, connect your Apple TV to your Television through HDMI. Me setup is Apple TV > marantz AVR > Vizio tv. Having personally experienced several some issues with Volume, I decided to do my fair share of research on Apple TV remote. But how the remote control immediately worked with my TV? As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. My previous tv was able to be controlled by the Apple TV but it wasn't a smart TV like this new LG C1. Or it is something those two companies have to figure out together. Perform a Sound Test. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. only. 402 North B. Checking for updates is typically only needed when the issue started with the previous software update. How To Get It Back, The Easy Way To Make a Group Chat in Your Messages App, If Notes Disappeared From iPhone, Recover the App & Lost Notes. Long story short: I updated the firmware on my Samsung HW-Q800A Soundbar, installed two software updates (one was a major version update) in my LG CX TV and updated to tvOS 15.5.1.still no luck. Our Privacy & Security Course for Apple enthusiast is our most requested course! Nov 11, 2020. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). 0 comments. Refunds. Use Apple TV remote. Also, have you tried connecting the ATV4K to an HDMI input on the Q950a rather than the TV? I enjoyed surfing and watching my favorite movies and shows without any interruption until my Apple TV remote started running into technical issues. Apple TV 4K Siri remote volume control not working The volume +- control on my Apple TV remote is not working recently. If the volume can be adjusted using the volume buttons on the TV, but not the remote control, then reset the remote control to factory specifications. this feature was working before the automatic update and I have no idea what to do next . Is there a way I can possibly reset the learned devices (TV and Soundbar) and force the Apple TV to relearn the remotes? vazandrew, call New Siri Remote not controlling TV Volume (IR). Rudegar. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. Apple may provide or recommend responses as a possible solution based on the information Urquhart1244, Cant control volume for tv with apple tv remote. All other buttons worked. Press and hold the TV icon button and volume down button at the same time for ~5 seconds until you see the remote's status light flash off then back on. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. No video quality degradation, soundbar booms. Apple TV 4K remote unable to control display volume a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i haven't been able to control my television's volume ever since. May 23, 2022 1:19 PM in response to bgmeek. If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. I cant even use my phone to turn the volume up anymore . Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. I had found the thread via Google search and I suppose it was referencing this post on the second page that includes the following: Oh my god it's not just me! Remove any obstructions to the transmission between the Apple TV and the Siri Remote so that the remote can make direct contact with the IR sensor on the Apple TV. Everything is working fine but volume down is not. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Release the buttons. Apple disclaims any and all liability for the acts, Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver. Simply pressing the top of this ring button has been known to fix Fire TV Stick audio bugs. There are some steps that you can try to fix the problem. has anybody else experienced this? I've checked that HDMI CEC is active and I can control my Apple TV playback with the TV remote (Phillips). Restart Your Remote. I never pretend that the ATV devices are bug free, but from what I've read in this thread describing issues seen elsewhere, it seems this "can't turn down the volume" issue is more common on Samsung soundbars. Make sure that the remote is about three inches from the Apple TV. Novamente, isso s possvel se voc fizer Try "Learn Remote", Apple TV doesn't detect signals when depressing TV Remote buttons. This site contains user submitted content, comments and opinions and is for informational purposes Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. I have sound and can use my normal tv remote to turn the volume up and done . Effortlessly set up and manage all of your Apple devices with Jamf Now! Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Sounds like a bug to me, but I'll leave it to the folks on here to confirm. The TV settings have not changed from when it was all good. Best. any proposed solutions on the community forums. Ive tried setting it to Receiver via IR and going through the Learn New Device setup. As a result, the new Apple TV is compatible with both the Siri Remote and the classic IR remote control. Got everything set up only to find that the TV was not responding to volume control from Siri remote (works fine using the tv remote-as is to be expected). A principal funo do Siri Remote controlar o volume da mdia na Apple TV 4K. Since the Apple TV Remote utilizes an IR Sensor to regulate the volume, you should clean both the receiver and the remote. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV . Update 2 (May 21, 2021) IST 03:14 pm: The Roku remote volume control issue has finally been fixed with the latest update: Source Update 3 (July 20, 2021) IST 10:14 am: Now, it is coming to light that this issue has been escalated for further investigation, at least according to a Roku employee on the platforms community forum. Heres how you can check your Apple TV remote battery level: Another thing you need to make sure of is whether your Apple TV remote and receiver are free of dirt and dust particles, especially if you have had these devices for quite some time. Cannot control volume on Apple TV using iPhone, User profile for user: Additional audio controls let you change AirPlay speakers, choose Bluetooth headphones, change the language audio track, or reduce loud sounds. Pick up the remote for your television, soundbar, or audio receiver. All postings and use of the content on this site are subject to the. If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: The volume of your Television or receiver can be controlled separately with your Siri Remote or Apple TV Remote, but not both at the same time. Enter this code on the pairing screen. In other cases, the volume button doesn't work at all. No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. We would love to provide you support on this. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. Does it send signals for all known brands? Then wait 5 to 10 seconds for a Connection Lost . Start with three devices for free and add more for just $2 per device, paid monthly. My Apple TV 4K remote volume works some times and some times not You will receive a "Connection Lost" notification in the corner of the TV screen, and then the . Copyright 2020 Apple TV. Release the buttons and wait ten seconds. Is there a way I can manually pair the IR remote to the TV controls? The TV is a 'Cello', which is a budget brand. After discussion with a DTS Engineer, he found a workaround (rdar://42881405 Volume control is disabled when connected to Apple TV using AirPlay ). To save both parties some valuable time, I suggest letting them know of the various techniques you have already tried yourself. It doesn't work or follow the 'volume up or down' command. So from how I understand it to work, it would be working with this setup . provided; every potential issue may involve several factors not detailed in the conversations Learning new device . Volume control via CEC is only supported on receivers, and it will require that the device be connected directly to it. Hi! Anyone else having this problem? Easily Find iPad Generation & Model, How To Change Your Airdrop Name on iPhone, iPad & Mac, How to Find a Lost iPhone, Even If It's Dead or Offline (Feb 2023), Create a Contact Group on iPhonethe Easy Way! ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. Point your remote at your Apple TV. Make sure Control TVs and Receivers is selected under home theater control. This included the mute button. Is there anything i can do?? Any suggestions on how the heck we can get Apples attention on fixing this? Apple disclaims any and all liability for the acts, Unable to control TV volume with Apple TV remote. I am still convinced the issue lies with Apple. only. It seemed to learn the IR signals just fine. I do not have cable and use the Apple TV as my main source of entertainment. ask a new question. To put the remote into pairing mode, move near the Apple TV and press and hold Menu and Volume Up for a few seconds. Apple TV 4K, Gregor-1138, Apple TV 4K Siri remote volume control not working. This site contains user submitted content, comments and opinions and is for informational purposes Meech1889, User profile for user: Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. iPad iPad Pro (6th generation) Developer Apple Inc. A simple Internet search reveals descriptions of this Samsung soundbar problem with no references to Apple TV devices. 1. Aug 20, 2021 7:53 AM in response to Gregor-1138. Aug 18, 2020 11:20 PM in response to greatvovan, Aug 19, 2020 12:04 AM in response to Urquhart1244. provided; every potential issue may involve several factors not detailed in the conversations I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. It will help you protect yourself online with easy tools. Tried with eARC, ARC, directly connected to the soundbar, connected via TV. I can control my Sony TVs speaker volume with the physical Apple TV remote, but not with my iPhone Control Center virtual remote. I have tried resetting my Apple TV , resetting my actual tv . The weirdest part, is my old remote sitting in the room worked for volume but nothing else. All else fails, give Apple Support a call and heres their recommended reading: If you can't control your TV or receiver with your Apple TV Remote - Apple Support. Apple TV remote can/cant control volume on TV? That's not really possible for a trash writer like me but I still try. Apple TV 4K remote unable to control display volume. Restart your Apple TV Remote. Sep 1, 2021 3:23 AM in response to rkaufmann87. Everything works fine except for one small annoyance. You can check it out below. I can however control the volume when I connect my AirPods , so the issue only occurs when its through my tv speakers themselves . Go to ATV settings. The other buttons seem to work fine but the volume and mute buttons no longer control the tv volume. Volume control on 4K Apple TV not working. If your remote still isn't working as expected, try restarting your remote. Source Update 4 (Dec. 27, 2022) An announcement stating that the remote is paired or paired will appear in the top-right corner of your Television. Then in the middle of a TV watching session the Siri remote stopped controlling the volume! My volume control on my Apple TV 4K remote was working. In some cases, it works after pressing the button multiple times. I got a second ATV (4K 1st Gen) connected to a Sony soundbar and TV and switched it with my main ATV (4k 2nd Gen). This cloud-based devicemanagement software allows you to remotely configurethe devices your team uses on a daily basis (such as iPads, iPhones, Mac computers, and more), giving you the ability tosetup new equipment,addapps, manage security features, and much more. I setup the new tv box and decided to setup manually to avoid any issues with settings. Then, your remote will automatically reconnect and you can start using it again as normal! 1. Then plug the device back in. Adjust. When I do this, my LG Magic Remote volume button does not register to the Apple TV that I am increasing the volume, even though the volume is increasing on the tv. 1-800-MY-APPLE, or, If your Siri Remote or Apple TV Remote isn't working, Sales and Or a way to manually force it to use CEC instead? Tap Sounds & Haptics. Step 1: First, try the restart method listed above. Help please! The volume control was set to Auto via IR (TV). Use another remote. That unfortunately, did not work. I setup the new tv box and decided to setup manually to avoid any issues with settings. only. These updated too me close to an hour (I had to reconfigure all my past settings on my tv). TV Setup (all audio from TV speakers) My Volume Control & Mute is not working on my new Siri Remote. unplugged all hdmis and power to all devices. 1-800-MY-APPLE, or, Sales and A forum where Apple customers help each other with their products. I've tried the "training" menu to setup volume control but didn't get anywhere with it. Enter your email to get your first tip immediately. any proposed solutions on the community forums. If youre not sure how much battery life is left in your Apple TV, charge the remote for 30 minutes and check if it starts operating. A forum where Apple customers help each other with their products. If asked, place your remote on top of Apple TV to complete pairing. Make sure that the remote is about three inches from the Apple TV. If so, thats another indication that the ATV4K, your TV and soundbar are configured correctly (HDMI CEC functions properly enabled everywhere), and that the Siri Remote needs to be reset. Then navigate to the Volume Control section. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? If your remote still isn't working as expected, try restarting your remote. Sep 1, 2021 6:26 AM in response to emelia22. If it's not, set it to that and give it a . If the volume cannot be adjusted using the volume buttons on the remote control or television, then perform a power reset on the TV. Identify your Apple TV model - Apple Support. For more information, see the Apple Support article Control your TV or receiver with your Siri Remote or Apple TV Remote. If the Apple TV is telling the Sony TV via HDMI to raise the volume, then it shouldnt matter which remote Im using to control the Apple TV, right? I have activated Simplink (the LG name for HDMI-CEC) on the TV via All Settings > General > Devices > HDMI Settings > SIMPLINK (HDMI-CEC) I have enabled Control TVs and Receivers" on the Apple TV via Settings > Remotes and Devices > Control TVs and Receivers. Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . In some cases, it works after pressing the button multiple times. Here's how to fix Apple TV Remote volume control: Now, you should be able to use your Apple TV Remote to control volume again! Mannygator, User profile for user: Now it doesn't work - and when I try to setup (again) the Apple TV doesn't sense when I am pressing vol up/down and mute (But it did before ) Vote. Show more Less. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . Rudegar, Apple TV remote works but does not control the volume. call only. This site contains user submitted content, comments and opinions and is for informational purposes I have Apple TV 4K and I am able to control TV's volume through HDMI cable using the native remote control. Apple disclaims any and all liability for the acts, Click on Verify, and you will have successfully created an alternative to your Apple TV physical remote. The Apple TV Remote will be unpaired, and a message will appear on the screen. If prompted, place your remote on top of the Apple TV to complete the pairing. The only feature Im interested in is controlling my sound bars volume via software rather than learning the remote and using IR. Looks like no ones replied in a while. You can configure the Siri Remote to turn your TV on or off, change the input to your Apple TV, and even control the volume. To unpair the remote, press and hold the Left and Menu buttons together for six seconds. Step 2: When the Apple TV light starts flashing, release the buttons and check the 'Connection Lost . Source. The digital world offers many possible pitfalls where a user could lose their access to critical data or give away information they didnt mean to. Any ideas? Fix FaceTime Issues 10 Ways (iOS 16), iPhone 13 Camera Keeps Refocusing? Jun 1, 2022 8:34 AM in response to mikereed36. Youll be prompted to enter a four-digit passcode displayed on the Apple TV screen by your iPhone. Each email reveals new things you can do with your phone (and other devices) with easy-to-follow screenshots. Other options? One might think that an iOS app cannot control a TV's volume because an iPhone . Step 3: Head to Apple Settings . Step 2: Check the batteries. What did work is this: on Apple TV, settings, remotes and devices, other devices, remote app and devices, select my iPhone, forget this device then re-pair it . Before graduating in the spring of 2021 with her Masters degree in Literature, specializing in early 20th-century American and British Modernism, she was a college writing tutor and University English professor. omissions and conduct of any third parties in connection with or related to your use of the site. Select Learn New Device if it isnt already selected. Why not? Does the problem go away for a while after a soundbar restart? Your question was regarding using the remote app on your iPhone. I tried pressing the volume and mute buttons and nothing worked. Similar questions . Ive also talked about checking the remotes battery. It sounds to me that this is an issue with Apple TV and Samsung Soundbars. any proposed solutions on the community forums. Quick tutorial on how to fix the Apple TV Siri remote (4k 2021) not controlling the volume on your tv. From this hub I can have my soundbar, TV, and Apple TV interconnected and they work perfectly in-sync with CEC enabled. 2. If it doesn't, go to Settings on your Apple TV and choose Remotes and Devices. I have reset the remote, the aTV, and the TV (repeatedly). Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. Apple TV remote works except volume with my Samsung tv, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Feb 6, 2022 6:02 AM in response to Mannygator, User profile for user: The Samsung article from bgmeek was not helpful nor relevant. omissions and conduct of any third parties in connection with or related to your use of the site.