We can use your health information and share it with other professionals who are treating you. For current customers with athenaNet issues or who are seeking support. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. A convenient and secure way to deliver virtual care to your patients. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You may request a Patient Portal account for yourself. Only test results which are considered appropriate for release will be accessible through the Patient Portal. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. The industrys most adaptable, network-enabled suite of healthcare solutions. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We will not retaliate against you for filing a complaint. Click the desired form. Why doesn't anything happen when I click on a medical form? Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Registered Patients; Doctors etc. Features and services. This is because all messages that you send and receive in the Patient Portal are part of your medical record. How do I manage my saved credit and debit cards? We are required by law to maintain the privacy and security of your protected health information. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. *Please note that this feature will not be available until after December 2022*. We may say "no" to your request, but we'll tell you why in writing within 60 days. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Save time and boost clinical efficiency with our fully integrated, hands-free products. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. We typically use or share your health information in the following ways. For your safety and security, your session is about to be logged off due to inactivity. You agree not to use Patient Portal to post or send or post any illicit or offensive material. One connection at a time. Here you will see an option under Our Resources titled Feedback. You can access it 24 hours a day, and it will help you with your needs. Click the desired message in your inbox to read the message. Drive better RCM outcomes by gamifying your revenue cycle processes. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. Were located at 311 Aresenal Street, Watertown MA 02472. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We secure your personal information from unauthorized access, use or disclosure. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Select the message type from the dropdown options based on the topic of your question. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Please click OK to continue your session. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. trouble logging in, password assistance, access to family members information etc.) You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We can use and share your health information to bill and get payment from health plans or other entities. Feel prepared from day one with personalized assistance and live support. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Innovating healthcare. If you selected a security question when you set up your security option, the following page will appear: 1. Example: We use health information about you to manage your treatment and services. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. Yes. We will say "yes" unless a law requires us to share that information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. These messages may contain information important to your health and medical care. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Enter the answer to your security question. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. This information may include: your. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Please update your browser to continue using our site securely. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Maximize your revenue by collecting more of what youre owed, faster. We apologize for the inconvenience."? As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. To see these views, navigate to your Inbox by clicking the . Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Patients can message their doctor or provider directly and connect with their healthcare team! You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Join us in creating healthier futures for us all. Example: We use health information about you to manage your treatment and services. In the meantime, you can always log into your Patient Portal using a web browser to check this information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. athenahealth is unable to respond to general support inquiries sent to this email address. How do we typically use or share your health information? usually in ways that contribute to the public good, such as public health and research. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. For the best experience when using our site, please update to the latest version. You can ask us to correct health information about you that you think is incorrect or incomplete. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. that you are authorized to address the patient's billing matters. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Why doesn't anything happen when I click "View Detail" or "View Receipt?". In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. You need to select the Accounts icon in the lower right navigation bar. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Select your provider, office location, and your preferred time of day and days of week. We will make sure the person has this authority and can act for you before we take any action. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may charge a reasonable, cost-based fee. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Click on the back arrow to return to the Patient Portal. See how our technology and expertise can have you thriving from day one. All communications between you and your provider's office are carried over a secure, encrypted connection. Seamlessly manage populations of any size across multiple EHRs. See how we work together to solve healthcares biggest challenges. Please click OK to continue your session. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. What do I do? Follow the prompts and schedule your appointment. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Example: We give information about you to your health insurance plan so it will pay for your services. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. If you are experiencing a medical emergency, call 911. We can use your health information and share it with other professionals who are treating you. This website and Patient Portal contain links to websites operated by other parties. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. If you tell us we can, you may change your mind at any time. This website and Patient Portal contain links to websites operated by other parties. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. It is your responsibility to login to your Patient Portal account and read the messages promptly. We are not required to agree to your request, and we may say "no" if it would affect your care. We must follow the duties and privacy practices described in this notice and give you a copy of it. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Please try again in a few moments. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Select an available appointment from the calendar. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. You will need to wait until it is closer to the time of your appointment to check in. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Start by clicking the button below, and logging in with the email and password you already use. Here you will see an option under Our Resources titled Feedback. We are not required to agree to your request, and we may say "no" if it would affect your care. Accomplish meaningful clinical work on the go from your mobile device. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice.