It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Looking for a class action lawsuit in Nebraska. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. The plaintiffs may also opt to file a lawsuit on their own. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Your email address will not be published. StubHub is a scam and a fraud. This field is for validation purposes and should be left unchanged. Sign up to receive our free weekly newsletter. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Unsubscribe easily. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Despite the alleged deception, the company's policies did not reflect the actual . Got my money back through my bank investigation. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Day of the event, I downloaded the tickets only to find they were for the wrong event. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. 1:00. Save my name, email, and website in this browser for the next time I comment. Top Class The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Should You Become a Constitutional Lawyer? StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. For Daddario, that price was $6,200. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The complaint was reportedly filed by a Wisconsin man named. The suit was filed in error, according to the plaintiff. They said it would take up to 30 days. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. The case is still pending, but will be heard by a jury. Sign up for ClassAction.orgs newsletter here. StubHub stopped guaranteeing cash refunds. I have not received any information on recovery of my money yet. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. According to the filing, McMillan purchased two tickets to an NHL game in early March. 24/7 customer support: Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. StubHub said I had to wait 7 days after the show took place to get my money. Entertainment industries have seen every event canceled or postponed for a foreseeable future. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. They told me to sell them. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The lawsuit cites several examples in which the site failed to make refunds. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub went a step further and simply halted cash refunds altogether. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. A link has directed you to this review. I no longer have that card either and was concerned about that as well. FALSE. It is the world's largest ticket marketplace. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . The next day, I received a $500 charge. There is a chance that StubHub will settle the case in the future. All Rights Reserved. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Thanks ! A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. SV is correct. At the time of this writing, nothing has been proven in court. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I listed tickets and never heard back that they sold. I went thru proper channels and they lied about refund. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. In March 2020, as the scope . McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The credits issued by the company are valid through the end of 2022. Read our Newswire Disclaimer. Many events this past month were canceled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. They never followed up. I was denied my request for a refund. The NHL postponed its season on March 12 in the massive wave of. My husband and I bought concert tickets as a Christmas present to each other. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. They too should be held accountable. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Emily Walsh. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Furthermore, is there a class action suit against Ticketmaster? I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. The complaint claims that the company did not offer refunds for tickets to canceled events. I patiently called Stubhub over multiple phone calls and followed all of their instructions. FanProtect Guarantee: Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Fan rewards: I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The company is accused of failing to resolve complaints from tens of thousands of customers. I had to spend hours on the phone with StubHub just to get them to do their job. I only hear that events will be cancelled if there are not enough performers. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Lorenzo Gordon, Adobe Images At regular volume, we can afford to take that risk. Please add me to this class action against STUB HUB. A California class-action lawsuit has been filed against the ticketing site StubHub. Call toll-free from the U.S. or Canada, or chat online with support. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. I purchased OHL tickets the day before the game. 12/29/2022. Let us know in the comments! When I called them on itthey said it was my fault and I have to resell the tickets. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. McMillan then asked StubHub to refund his money. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry.